ScalingEmerging Pattern
Apply 'see one, do one, teach one' to scale institutional decision-making
Use the medical residency training method: demonstrate how work should be done, have them do it themselves, then have them teach newcomers. The act of teaching internalizes information and makes actions second nature, enabling consistent decisions far from founders.
When to use
When you need to delegate decisions you previously made yourself; when scaling teams that need to maintain quality standards
Don't do this
Only demonstrating without requiring practice; not having experienced people teach newcomers; keeping all decisions centralized with founders
1 Founder Who Did This
1
Stripeby Claire Hughes Johnson
Founders created design review process with guiding questions at checkpoints; design leaders took over and taught new designers the same criteria
Result:Design team makes decisions founders would have made; deal review no longer requires leadership for routine deals
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