Refuse to negotiate terms or pricing to maintain operational efficiency at scale
Accepting custom negotiations creates overhead that compounds as you grow. Standardized terms enable efficient operations and lower costs that you pass to customers. Accept losing customers who want custom deals.
When to use
When building a high-volume, low-touch business model where operational efficiency is a competitive advantage
Don't do this
Negotiating every deal to maximize short-term revenue, then drowning in operational complexity and legal overhead
3 Founders Who Did This
Refused to negotiate pricing or contract terms for 8 years, acquiring first 50,000 customers on standard terms. Questioned every industry standard practice with 'Why is it done that way?' before adopting anything
Refused to negotiate pricing or terms. Fixed rate, fixed process, take it or leave it. No custom quotes, no hourly billing, no contracts beyond month-to-month subscription.
Refused to negotiate terms or pricing. No custom contracts, no modified license agreements for any customer. Standardized pricing for all. Passed savings from no salespeople/lawyers to customers as lower prices.