The Essential Questions That Have Powered This Top Silicon Valley Managers Career

TL;DR: Julie Zhuo first started at Facebook as an intern over a decade ago and rose to VP of Product Design. When she became a manager at 25 she was unprepared and filled with doubt. Now with 10+ years experience she wrote The Making of a Manager. Key insights: (1) Questions beat advice since reports have more context on their problems. (2) Build trust so reports share real challenges not just everything is fine. (3) Have 1:1s that feel slightly awkward to address important topics. (4) Give balanced feedback at least 50 percent positive. (5) Confirm feedback landed by asking Does this resonate.